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FAQ

Have a question about us or our products? We’ve tried to answer it here. If you’d like to know something else, we’d love to help. You can always contact us.

General
My Medovie
Products
Do your products contain steroids?

No. All Medovie products are steroid-free, something we’re very proud of.

Who are Medovie products for?

Medovie skincare products are for anyone and also for those living with recurring irritated, red, scaling, dry, flaky, and also for psoriasis- or eczema-prone skin.

Can I use Medovie products with other creams or treatments?

All Medovie products are proven to be safe and effective to use as long as you follow the directions we provide. For the best possible results, we recommend using our products by themselves. If you have any concerns or questions, please consult your doctor. 

Can I use Medovie products while taking prescription medicine?

All Medovie products are proven to be safe and effective to use as long as you follow the directions we provide. If you have any concerns or questions about combining our products with any medicine or prescription treatments, please consult your doctor first. 

I have sensitive skin. Can I use Medovie products?

Yes! Our products were specifically developed for people with sensitive skin, and are proven to be safe and effective to use as long as you follow the directions we provide. If you have any concerns or questions, please consult your doctor.

How do I choose the right plan for my skin?

Simple. Pick a plan based on the area(s) of your body that are affected, and the degree of skin irritation you’re experiencing. Our personalised plans target the body, the scalp, or both. 

What happens if I run out of products before my next delivery comes?

If you run out of Medovie products, you can top up whenever you want for 50% off. If you find you’re running out too early, too often, you probably need a different plan.

Can I return my order?

You can return our products within 14 days of delivery, as long as they’re still inside their original boxes and haven’t been used. Read our full return policy in our Terms and Conditions.

How much time does it take to see results?

Results vary by individual. However, most people who use our products as described start seeing and feeling results within 2-6 weeks.

Are your products safe?

Product quality and safety are our founding principles and we adhere to the highest industry standards in every phase of the product development process. 

 

Beyond staying on top of the most recent cosmetics studies and the latest EU law, we have strict cosmetic safety protocols that cover every ingredient and every process that go into our finished products, including toxicity profiles, concentrations and daily dosages.

 

You can read more about our commitment to safety and quality here.

Do you ship outside of the UK?

Not yet.

What happens if my package is damaged or missing?

If the packaging of your Medovie product is damaged, just contact us. A member of the Medovie team will help you.

Do I have to pay for shipping?

No, you don’t. Shipping is free.

Why do I need to subscribe to a plan?

Medovie is a holistic, long-term solution for chronic skin discomfort. To see the best results, use our products regularly and consistently over time, according to our directions and dosages. If you don’t see results immediately, don’t worry. Have patience. You will.

How can I contact you?

Easy. Just complete the form on our contact page or reach us directly at [email protected]. Feel free to DM us on Facebook or Instagram, too!

Are top ups really 50% off?

Yes. Once you subscribe to a Medovie plan, you’ll receive a 50% discount on your top ups*. If you find you’re topping up too soon, too often, you probably need a different plan.

 

*Top ups cannot exceed the number of products in your monthly plan.

How can I change or cancel my order?

Unfortunately, we can’t change or cancel any orders after they’ve been confirmed and dispatched. For more information about our return policy, please visit our Terms and Conditions.

How can I cancel my subscription?

Easy. Just go to your account page and follow the instructions there. If you have any trouble, contact us.

How can I reactivate my subscription?

Go to your account. Under “order summary”, click “resume subscription”. Having trouble? Contact us.

How can I update or change my personal details?

You can update your personal details in your profile by clicking on the “personal information” tab.

Are Medovie products natural?

Yes, our products are 96% natural, and we try to use ingredients of natural origin with the highest percentage of active ingredients whenever possible. However, sometimes synthetic ingredients are safer, more effective and even more desirable, especially for creams and lotions that will be used over time. The very limited number of synthetic ingredients that do enter our products are all tested and approved by the appropriate health and regulatory authorities. 

How do I apply Derma Body Cream?

Apply a generous amount of cream to irritated skin. Wait 1-3 minutes for your body to absorb all the goodness. Get back to your day. 

How do I apply the scalp lotion?

Use one hand to push back hair. With the other, apply comforting lotion directly to your itchy scalp. You’ll be soothed inside and out by nourishing botanicals. Safe for repeated use.

How do I apply the shampoo?

Apply calming shampoo to wet hair. Rinse and enjoy. For best results, try not to combine with other haircare products. (You may be tempted to use it on your body, too. Go for it!) 

How do I take 3HX™ capsules?

Take one capsule twice daily, morning and evening. For intense skin irritation, double the dosage.

What is 3HX™?

3HX is a unique combination of three of the most powerful botanicals used in Traditional Chinese Medicine. When we combine them in the laboratory in just the right way, we get a formula that calms, nourishes and balances problematic skin, inside and out. Read more here.

Can I find Medovie products in shops?

For the time being, Medovie skincare products are only for sale through our website.

Why are the creams brown?

Our products are the natural colour of the herbs inside. We believe this is the best way to use them—without any additives or artificial colouring.

Are your products scented?

Medovie creams, lotions and shampoos have a light, pleasant scent that we know you’ll enjoy.

What are the active ingredients in Medovie products?

You’ll find a lot of naturally good stuff in all our products, but our main ingredients are three botanicals that are clinically tested to soothe and nourish chronically dry, inflamed, scaling or irritated skin: Lonicera Japonica (healthy skin functioning), Rheum Tanguticum (antibacterial properties) and Rehmannia Glutinosa (vitamins A, B and C).

Do you test for heavy metals?

Yes, we do. Rigorously.

Are Medovie products suitable for children and babies?

Adults and children over the age of 12 can safely use all of our products.

What is MyMedovie?

MyMedovie is an app where you can get motivation, advice and support from the Medovie team. The MyMedovie app is also your personal skin health archive where you can view stats and charts of your physical and emotional progress on your journey to healthier skin. 

What is RWE?

We’re proudly part of the Real World Evidence community, which lets us share anonymous data with other scientists around the world who are also searching for real solutions to chronic skin problems. This means that whenever you use one of our products, you’re helping our whole community get one step closer to a world with healthy skin for everyone.

Do you have a mobile app?

Our mobile app is currently in development.

Can I use the MyMedovie app without buying the products?

Unfortunately, this isn’t possible.

What do you do with my data?

We take your privacy very seriously. To learn how and why we collect data from our website, and what we do with it, please read our Privacy Policy. 

Are your products regulated?

All Medovie products are regulated by and are fully compliant with the latest EU cosmetics laws. Regulations cover banned and restricted substances, and all the steps we take before and after we bring our products to market. We also practice cosmetovigilance. If an adverse reaction from our products is reported, we collect and study all the data. Medovie also regularly submits to external quality checks by the relevant authorities.

Are Medovie products vegan?

Yes! We’re very happy to be able to say that all our products are vegan. Just look for the vegan symbol on our packages.

Where are Medovie products manufactured?

All Medovie skincare products are manufactured in France. Our capsules are manufactured in the UK.

What ingredients do the 3HX shampoo contain? (150ml)

Our 3HX shampoo is completely natural and contains the following ingredients:

AQUA, ERYTHRITOL, AMMONIUM LAURYL SULFATE, COCO-GLUCOSIDE, REHMANNIA GLUTINOSA ROOT EXTRACT, COCO-BETAINE, PANTHENOL, XYLITYLGLUCOSIDE, ANHYDROXYLITOL, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, MALTODEXTRIN, PARFUM, SODIUM BENZOATE, CITRIC ACID, POTASSIUM SORBATE, POLYQUATERNIUM-10, XYLITOL, MARIS SAL, SODIUM HYDROXIDE, BENZOIC ACID.

What ingredients do the 3HX Capsules contain? (60 capsules)

Our 3HX capsules are completely natural and contain the following ingredients:

REHMANNIA GLUTINOSA ROOT EXTRACT, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, MALTODEXTRIN, TRICALCIUM PHOSPHATE E341, MAGNESIUM STEARATE.

What ingredients does the 3HX Derma Cream contain? (70g)

Our 3HX derma is completely natural and contains the following ingredients

AQUA, GLYCERIN, PROPANEDIOL, SIMMONDSIA CHINENSIS SEED OIL, DICAPRYLYL CARBONATE, REHMANNIA GLUTINOSA ROOT EXTRACT, BUTYROSPERMUM PARKII BUTTER, ARACHIDYL ALCOHOL, XYLITYLGLUCOSIDE, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, SCLEROTIUM GUM, MALTODEXTRIN, BEHENYL ALCOHOL, DIPALMITOYL HYDROXYPROLINE, PARFUM, ANHYDROXYLITOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, CARBOMER, ARACHIDYL GLUCOSIDE, SODIUM HYDROXIDE, SODIUM LEVULINATE, XYLITOL, ALLANTOIN, SODIUM BENZOATE, SODIUM ANISATE, TOCOPHEROL, 0-CYMEN-5-0L, POTASSIUM SORBATE, PHYTIC ACID, POLYSORBATE 60, SORBITAN ISOSTEARATE, HELIANTHUS ANNUUS SEED OIL.

What ingredients does the 3HX Scalp Lotion contain? (50g)

Our 3HX Scalp Lotion is completely natural and contains the following ingredients

AQUA, GLYCERIN, REHMANNIA GLUTINOSA ROOT EXTRACT, PROPANEDIOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, PANTHENOL, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, PARFUM, MALTODEXTRIN, XYLITYLGLUCOSIDE, CARBOMER, ANHYDROXYLITOL, SODIUM HYDROXIDE, LEVULINIC ACID, P-ANISIC ACID, SCLEROTIUM GUM, XYLITOL, SODIUM LEVULINATE, SODIUM SALICYLATE, POLYSORBATE 60, SORBITAN ISOSTEARATE, GALACTARIC ACID, SODIUM DEHYDROACETATE.

What size are your products?

Our 3HX Shampoo is 150ml

Our 3HX Capsules contain 60 capsules

Our 3HX Derma cream is 70g

Our 3HX Scalp Lotion is 50g

 

All our products are Vegan.