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Have a question about us or our products? We’ve tried to answer it here. If you’d like to know something else, we’d love to help. You can always contact us.
No. All Medovie products are steroid-free, something we’re very proud of.
Medovie skincare products are for anyone and also for those living with recurring irritated, red, scaling, dry, flaky, and also for psoriasis- or eczema-prone skin.
All Medovie products are proven to be safe and effective to use as long as you follow the directions we provide. For the best possible results, we recommend using our products by themselves. If you have any concerns or questions, please consult your doctor.
All Medovie products are proven to be safe and effective to use as long as you follow the directions we provide. If you have any concerns or questions about combining our products with any medicine or prescription treatments, please consult your doctor first.
Yes! Our products were specifically developed for people with sensitive skin, and are proven to be safe and effective to use as long as you follow the directions we provide. If you have any concerns or questions, please consult your doctor.
Simple. Pick a plan based on the area(s) of your body that are affected, and the degree of skin irritation you’re experiencing. Our personalised plans target the body, the scalp, or both.
If you run out of Medovie products, you can top up whenever you want for 50% off. If you find you’re running out too early, too often, you probably need a different plan.
You can return our products within 14 days of delivery, as long as they’re still inside their original boxes and haven’t been used. Read our full return policy in our Terms and Conditions.
Results vary by individual. However, most people who use our products as described start seeing and feeling results within 2-6 weeks.
Product quality and safety are our founding principles and we adhere to the highest industry standards in every phase of the product development process.
Beyond staying on top of the most recent cosmetics studies and the latest EU law, we have strict cosmetic safety protocols that cover every ingredient and every process that go into our finished products, including toxicity profiles, concentrations and daily dosages.
You can read more about our commitment to safety and quality here.
Medovie offers shipping services for our products worldwide.
If the packaging of your Medovie product is damaged, just contact us. A member of the Medovie team will help you.
Shipping in the UK is free, however shipping to Europe and rest of the world is charged.
Medovie is a holistic, long-term solution for chronic skin discomfort. To see the best results, use our products regularly and consistently over time, according to our directions and dosages. If you don’t see results immediately, don’t worry. Have patience. You will.
Yes. Once you subscribe to a Medovie plan, you’ll receive a 50% discount on your top ups*. If you find you’re topping up too soon, too often, you probably need a different plan.
*Top ups cannot exceed the number of products in your monthly plan.
Unfortunately, we can’t change or cancel any orders after they’ve been confirmed and dispatched. For more information about our return policy, please visit our Terms and Conditions.
Easy. Just go to your account page and follow the instructions there. If you have any trouble, contact us.
Go to your account. Under “order summary”, click “resume subscription”. Having trouble? Contact us.
You can update your personal details in your profile by clicking on the “personal information” tab.
Yes, our products are 96% natural, and we try to use ingredients of natural origin with the highest percentage of active ingredients whenever possible. However, sometimes synthetic ingredients are safer, more effective and even more desirable, especially for creams and lotions that will be used over time. The very limited number of synthetic ingredients that do enter our products are all tested and approved by the appropriate health and regulatory authorities.
Apply a generous amount of cream to irritated skin. Wait 1-3 minutes for your body to absorb all the goodness. Get back to your day.
Use one hand to push back hair. With the other, apply comforting lotion directly to your itchy scalp. You’ll be soothed inside and out by nourishing botanicals. Safe for repeated use.
Apply calming shampoo to wet hair. Rinse and enjoy. For best results, try not to combine with other haircare products. (You may be tempted to use it on your body, too. Go for it!)
Take one capsule twice daily, morning and evening. For intense skin irritation, double the dosage.
3HX™ is a unique combination of three of the most powerful botanicals used in Traditional Chinese Medicine. When we combine them in the laboratory in just the right way, we get a formula that calms, nourishes and balances problematic skin, inside and out. Read more here.
For the time being, Medovie skincare products are only for sale through our website.
Our products are the natural colour of the herbs inside. We believe this is the best way to use them—without any additives or artificial colouring.
Medovie creams, lotions and shampoos have a light, pleasant scent that we know you’ll enjoy.
You’ll find a lot of naturally good stuff in all our products, but our main ingredients are three botanicals that are clinically tested to soothe and nourish chronically dry, inflamed, scaling or irritated skin: Lonicera Japonica (healthy skin functioning), Rheum Tanguticum (antibacterial properties) and Rehmannia Glutinosa (vitamins A, B and C).
Yes, we do. Rigorously.
Adults and children over the age of 12 can safely use all of our products.
MyMedovie is an app where you can get motivation, advice and support from the Medovie team. The MyMedovie app is also your personal skin health archive where you can view stats and charts of your physical and emotional progress on your journey to healthier skin.
We’re proudly part of the Real World Evidence community, which lets us share anonymous data with other scientists around the world who are also searching for real solutions to chronic skin problems. This means that whenever you use one of our products, you’re helping our whole community get one step closer to a world with healthy skin for everyone.
Our mobile app is currently in development.
Unfortunately, this isn’t possible.
All Medovie products are regulated by and are fully compliant with the latest EU cosmetics laws. Regulations cover banned and restricted substances, and all the steps we take before and after we bring our products to market. We also practice cosmetovigilance. If an adverse reaction from our products is reported, we collect and study all the data. Medovie also regularly submits to external quality checks by the relevant authorities.
Yes! We’re very happy to be able to say that all our products are vegan. Just look for the vegan symbol on our packages.
All Medovie skincare products are manufactured in France. Our capsules are manufactured in the UK.
Our 3HX shampoo is completely natural and contains the following ingredients:
AQUA, ERYTHRITOL, AMMONIUM LAURYL SULFATE, COCO-GLUCOSIDE, REHMANNIA GLUTINOSA ROOT EXTRACT, COCO-BETAINE, PANTHENOL, XYLITYLGLUCOSIDE, ANHYDROXYLITOL, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, GUAR HYDROXYPROPYLTRIMONIUM CHLORIDE, MALTODEXTRIN, PARFUM, SODIUM BENZOATE, CITRIC ACID, POTASSIUM SORBATE, POLYQUATERNIUM-10, XYLITOL, MARIS SAL, SODIUM HYDROXIDE, BENZOIC ACID.
Our 3HX capsules are completely natural and contain the following ingredients:
REHMANNIA GLUTINOSA ROOT EXTRACT, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, MALTODEXTRIN, TRICALCIUM PHOSPHATE E341, MAGNESIUM STEARATE.
Our 3HX derma is completely natural and contains the following ingredients:
AQUA, GLYCERIN, PROPANEDIOL, SIMMONDSIA CHINENSIS SEED OIL, DICAPRYLYL CARBONATE, REHMANNIA GLUTINOSA ROOT EXTRACT, BUTYROSPERMUM PARKII BUTTER, ARACHIDYL ALCOHOL, XYLITYLGLUCOSIDE, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, SCLEROTIUM GUM, MALTODEXTRIN, BEHENYL ALCOHOL, DIPALMITOYL HYDROXYPROLINE, PARFUM, ANHYDROXYLITOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, CARBOMER, ARACHIDYL GLUCOSIDE, SODIUM HYDROXIDE, SODIUM LEVULINATE, XYLITOL, ALLANTOIN, SODIUM BENZOATE, SODIUM ANISATE, TOCOPHEROL, 0-CYMEN-5-0L, POTASSIUM SORBATE, PHYTIC ACID, POLYSORBATE 60, SORBITAN ISOSTEARATE, HELIANTHUS ANNUUS SEED OIL.
Our 3HX Scalp Lotion is completely natural and contains the following ingredients:
AQUA, GLYCERIN, REHMANNIA GLUTINOSA ROOT EXTRACT, PROPANEDIOL, HYDROXYETHYL ACRYLATE/SODIUM ACRYLOYLDIMETHYL TAURATE COPOLYMER, PANTHENOL, LONICERA JAPONICA FLOWER EXTRACT, RHEUM TANGUTICUM ROOT EXTRACT, PARFUM, MALTODEXTRIN, XYLITYLGLUCOSIDE, CARBOMER, ANHYDROXYLITOL, SODIUM HYDROXIDE, LEVULINIC ACID, P-ANISIC ACID, SCLEROTIUM GUM, XYLITOL, SODIUM LEVULINATE, SODIUM SALICYLATE, POLYSORBATE 60, SORBITAN ISOSTEARATE, GALACTARIC ACID, SODIUM DEHYDROACETATE.
Our 3HX Shampoo is 150ml
Our 3HX Capsules contain 60 capsules
Our 3HX Derma cream is 70g
Our 3HX Scalp Lotion is 50g
All our products are Vegan.